On-Demand Doctor Visits

Great times to use Amwell include:

• You can’t fit an appointment in your schedule.
• Your doctor’s office is closed.
• You have children at home and don’t want to bring them with you.
• You're traveling.
• You don't know whether you should go to urgent care or not.
• Therapy appointments aren’t available in your city.

Amwell is not meant to replace the relationship between you and your primary care physician (PCP). Still go to your PCP to treat chronic conditions, such as diabetes or heart disease. If it’s an emergency, always call 9-1-1.

You can sign up on 3 different platforms:

1. Download the app by searching “Amwell” in the App Store or Google Play.
2. Sign up online at WeaTrust.Amwell.com.
3. Sign up over the phone at 1-855-818-DOCS.

Follow the sign-up prompts on your chosen platform. You must enter “TRUST” as the Service Key, and have your WEA Trust ID card handy to enter your health plan information.

* Medicare members - do NOT enter your member ID number. Only type in the "TRUST" key code.

Doctors on Amwell can help with hundreds of minor acute health issues, like sinus infections, common colds and bronchitis. Therapists and psychologists on Amwell can help with mental health conditions like depression and anxiety.

Commonly treated conditions include:

Most Amwell doctor visits take about 10 minutes. Doctors on Amwell can review your history, answer questions, diagnose, treat and even prescribe medication. Prescriptions will be sent to your pharmacy of choice. Doctor visits on Amwell are typically on-demand.

Therapy appointments with Amwell therapists and psychologists are typically scheduled ahead of time and last for 45 minutes. The first session will assess your mental health care needs, and if appropriate, you can schedule recurring appointments with the same provider. Therapists and psychologists cannot prescribe medications.

Mental health care providers on Amwell include both masters-level and doctoral-level clinicians. Visits with masters-level therapists cost $85. Visits with doctoral-level psychologists cost $99. Both types of providers can treat common behavioral health conditions like anxiety and depression.

Members with copay plans will be responsible for a $0 or $5 copay for all Amwell visits, depending on your health plan. Members with high deductible health plans will be responsible for the full cost of the visit until their deductible is met.

If you believe you were incorrectly charged for a video visit, call Amwell’s customer service team at 855.818.3627. Most often, this happens because the Service Key “TRUST” or your WEA Trust subscriber ID number was not entered when you signed up. 

 

Important Note: The actual cost of your visit will be calculated immediately before your visit begins. For example, you may have a $0 copay, but it appears the cost for your scheduled therapy appointment is $99. Before you begin your visit, Amwell will check your eligibility in real time and adjust the cost of the visit accordingly. 

Double check that the name you used to sign up for Amwell is entered EXACTLY as it appears on your ID card. This includes the spacing between hyphenated last names.

During high volume times, such as the first two weeks of January and July, you may receive this message even if you have entered all your account information correctly. You may continue with your visit and email support@americanwell.com to be reimbursed after the visit. 

If you continue to have this issue, please call WEA Trust’s customer service team at 800.279.4000.

Most WEA Trust members will have a $0 copay for all types of Amwell visits. Your cost will be calculated right before you begin your visit and depends on your health plan. See chart below for details.

You may use your flex spend account (FSA) to pay for Amwell services

Health Plan	Cost for Amwell Urgent Care Visit	Cost for Amwell Online Therapy Visit	What You Pay
Essential Plan	$59	$85 (therapist) $99 (psychologist)	$0 or $5 copay, depending on your plan
Essential Qualified Plan (high deductible)	$59	$85 (therapist) $99 (psychologist)	Full cost of visit until you meet your deductible
IYC State Health Plan	$59	$85 (therapist) $99 (psychologist)	$0 copay
IYC State High Deductible Health Plan	$59	$85 (therapist) $99 (psychologist)	Full cost of visit until you meet your deductible
WEA-MedPlus	$59	$85 (therapist) $99 (psychologist)	Full cost of visit
IYC Medicare Plus	$59	$85 (therapist) $99 (psychologist)	$0 copay

 

Amwell services will apply to both the deductible and/or the maximum out-of-pocket amount. Amwell is not a covered service for WEA-MedPlus members. However, WEA-MedPlus members can use Amwell at WEA Trust's business rates if they enter the Service Key during sign up.

WEA Trust’s Service Key is TRUST. It is not case sensitive. To access new services, like Amwell Online Therapy, WEA Trust members will need to refresh their account by re-typing the Service Key.

From a computer:

• Go to WEAtrust.amwell.com
• Sign in using the account information you set up
• Click “My Account” at the top right of the homepage.
• Select “Add a Service Key” and type TRUST. Click "Save."
• Log out and log back in to finish

From a smartphone:

• Open and log into the Amwell app
• Tap on the “More” link at the bottom right of your screen
• Tap the menu option called “Service Keys”
• Type in TRUST
• Log out and log back in to finish

Our member Gayle Lassen explains it best: “Amwell is incredibly easy and efficient. The best way to describe it is to say that it's FaceTime with a doctor.”

Amwell is a faster, easier way to get care. You can have video visits with a doctor anytime, or schedule video therapy appointments with a therapist or psychologist. It's easy-to-use, private, and secure. Amwell is free to enroll, and the copay per visit is $0 for most WEA Trust members.

Amwell offers:

• Your choice of experienced doctors, therapists, and psychologists
• Real-time video visits using your smartphone, tablet, or computer
• Consultation, diagnosis, and even prescriptions (when appropriate)

Amwell’s extended availability makes it a convenient option for medical and mental health care.

You will receive a refund in 8-10 weeks.

If you have the high deductible health plan, you will be charged the full amount of the visit to your credit card. After WEA Trust receives the claim for your visit, Amwell will refund you the full amount of the visit if you have met your maximum out-of-pocket for the year.

Yes. You will receive an EOB whether you have a copay plan or a high deductible health plan.

If your employer group has an HRA and you are responsible for an Amwell payment, it will follow the regular claims process and will be reimbursed through your HRA.