Click on one of our videos below to follow step-by-instructions on sign-ups, information and advice on conditions and overviews of WEA Trust programs.

Enhanced Care Solutions

Click the headlines below to download or print a brochure for more information on our Enhanced Care Solutions.

Virtual Visits

WEA Trust Virtual Visits 
WEA Trust Virtual Visits service allows you to have on-demand video visits with experienced medical doctors on your smartphone, tablet or computer for urgent care issues. You can also schedule virtual behavioral health visits.

Click here to sign up.


WEA Trust Wellness Program
Take control of your health and wellness and get engaged with our wellness program powered by Vitality*. Click above for a brochure or click here to sign up.
*Vitality is not available for State Health Plan members. 



Managing Your Conditions

Diabetes Management Program
Our WEA Trust Diabetes Management Program powered by Livongo, provides members with Type 1 or Type 2 diabetes with a smart touchscreen glucose meter and unlimited lancets and test strips. Click above for a brochure or click here to learn more.

In partnership with INTERLINK COE Networks & Programs, our program offers a more effective way to manage your cancer. Click above for a brochure or click here to learn more.

Care Management Resource Center
Our Care Management Resource Center can help guide you through certain medical conditions or get you in touch with one of our Care Managers.


Member Information

New Member
Click above for our new member brochure and see a high-level overview of all of our programs.

We created WEA-MedPlus as a custom health plan alternative for retired Wisconsin public employees. Click here to learn more. 

Member FAQs

You can access all the important information about your benefits online on our member portal, Maddy.

Member FAQs

Where and how do I sign up for the WEA Trust member portal?

Go to

Make sure to have your id card handy as you will need to provide your group and member id numbers in order to establish your account. 

Who is eligible for the CancerCare program?

All WEA Trust members excluding WEA MedPlus and ETF Medicare.

How often is data updated in the portal?

Data is updated daily. Information presented in the portal represents information processed as of the previous day. 

What if I forget my user name or password?

Go to the portal sign-on page and click on Forgot User Name and/or Password and follow the prompts.

Have your id card handy because along with your name and date of birth, you will also need to provide your member and group id numbers.

You will be prompted to answer the security questions you set up at the time you created your account. If this does not work, contact Customer Service at 800-279-4000 for assistance. 

Why can't I see my spouse's/over 18 dependent's claims?

Each member over the age of 18 must create their own portal account and then grant access to others on the plan if they wish to allow somebody else to see their information on the portal. The person they are granting access to must have their own portal account as well. 

What does it mean when it says "Eligibility Error-Not Found?"

You can sign up for a portal account after your plan coverage becomes effective, but not before. If you are trying to sign up before the effective date of your plan, you will get an error that says, “Eligibility Error-Not Found.”  Please come back to sign up for the portal once your plan takes effect. 

Will the member portal work on my mobile device?

Yes. The portal has been optimized for desktop, but you can still access it on a mobile device. 

How can I easily sort and view my claim information?

After selecting Claims Search, click on “Export Results (CSV)” located right above the “Claim Number “column and all claims will be exported into a sortable Excel spreadsheet for your convenience. 

Are telehealth or virtual visits a covered benefit?


Video conferencing, telemedicine, or telehealth services are covered under the WEA Trust health policies if they are provided in a manner that allows verbal and visual interaction between the physician and patient. This does not include care provided strictly by telephone. If you want to see a provider virtually, we encourage you to use Maddy Virtual Care.

Customer Service


Call us Monday through Friday - 7:30 a.m. to 5:00 p.m.

Email Us Today

For WEA Member Benefits (auto and home insurance & retirement services), call 800-279-4010

Customer Service